selling-buying

At selling-buying, we are fully committed to maintaining the highest standards of quality, transparency, and customer satisfaction. Every digital product available on our platform is created with precision and care to provide practical value and professional insight. Because our materials are delivered instantly and in digital format, we handle refunds differently from companies selling physical goods. This policy explains how refunds, replacements, and related cases are managed to ensure fairness for all parties.

1. Nature of Digital Products

All products offered by selling-buying are digital and instantly accessible. Once your payment has been successfully processed, you will immediately receive access to download or view your materials.
Since no physical items are shipped, there are no traditional returns or exchanges. Digital files cannot be “returned” in the same way as physical goods once downloaded or accessed, and for this reason, all sales are generally considered final.

That said, we recognize that unforeseen technical issues can occasionally occur, and we are always ready to resolve them quickly and professionally to maintain your trust and satisfaction.

2. Eligibility for Refunds

We value fairness and believe every customer should receive what they paid for. Refunds may be approved under specific, justified circumstances, including but not limited to:

  • The file or digital material is corrupted, defective, or incomplete, and you are unable to access it after purchase.
  • A technical error occurred during the transaction, preventing you from receiving your product or download link.
  • You accidentally made a duplicate payment or purchased the same product twice within a short period.
  • There was an issue on our side (e.g., system malfunction, delivery error, or incorrect file upload) that directly affected your order.

If one of these situations applies, please contact us within 7 calendar days from your purchase date. We will review your case promptly and, if applicable, issue a full or partial refund depending on the situation.

3. Exclusions and Limitations

Please note that refunds cannot be granted under the following conditions:

  • You changed your mind after completing the purchase.
  • You expected additional functionality, content, or features not clearly described in the product listing.
  • You did not read the product details, format, or system requirements before buying.
  • You experienced difficulties unrelated to the product itself (such as device issues, lack of compatible software, or slow internet connection).
  • You shared, duplicated, or distributed the digital materials after purchase.

Our goal is to ensure that all descriptions on our website are as clear and accurate as possible. We strongly encourage you to review the product page carefully before finalizing your order.

4. Refund Request Procedure

If you believe you are eligible for a refund, please contact our customer support team at info@selling-buying.monster. To ensure quick and fair resolution, include the following details in your message:

  • Your full name and email address used during the purchase
  • The order or invoice number
  • The date of the transaction
  • A detailed explanation of the issue and any relevant screenshots or documentation

Once your request has been submitted, our support specialists will review your case within 2–5 business days. If your request is approved, a refund will be processed within 5–10 business days through the same payment method used for your original transaction. You will receive a confirmation email once the refund is completed.

5. Resolution and Alternative Solutions

If a full refund is not applicable, we may offer alternative solutions such as:

  • File replacement or corrected download access if a technical issue occurred.
  • Credit balance to your customer account for future purchases.
  • Extended access period to updated versions of the product if applicable.

Our mission is to find a fair and professional resolution in every case.

6. Acknowledgment and Policy Agreement

By completing a purchase on selling-buying.monster, you confirm that you have read, understood, and agreed to the terms of this Refund and Returns Policy. You also acknowledge that all products are digital, intangible, and instantly delivered, which means traditional returns are not possible.

We value your trust and appreciate your understanding. Our customer support team is always ready to assist you in ensuring that your experience with selling-buying remains transparent, secure, and productive.